Mabatho Leah Chaba
@mabatholeahchaba
Dependable customer-service professional with teaching and examination invigilation experience.
What I'm looking for
I am a motivated and dependable professional with hands-on experience in customer service, part-time lecturing, and examination invigilation. I bring a strong work ethic, attention to detail, and proven ability to follow procedures and support institutional processes.
As a call centre agent I managed inbound calls, customer emails, complaint resolution, and CRM-based issue escalation. As a part-time lecturer I planned and delivered lessons in Entrepreneurship, Business Management, and Computerised Financial Systems, and taught accounting software such as Pastel and Sage.
I uphold high standards of integrity and reliability, having worked as an external invigilator to ensure compliance with examination regulations and support exam administration. I am adaptable, eager to learn, and committed to contributing to team success.
Experience
Work history, roles, and key accomplishments
External Invigilator
Tshwane South TVET College
May 2025 - Dec 2025 (7 months)
Ensured compliance with DHET/college examination rules, managed attendance and absentee forms, and provided examination support to officers and candidates while upholding exam integrity.
Call Centre Agent
Optimal Global Solutions
May 2022 - May 2025 (3 years)
Handled inbound calls and customer emails, resolved complaints using CRM, and escalated complex issues to supervisors to maintain customer satisfaction.
Part-time Lecturer
Tshwane South TVET College
Jan 2018 - Dec 2021 (3 years 11 months)
Planned and delivered lectures in Entrepreneurship, Business Management, and Computerised Financial Systems, taught accounting software usage, and assessed student performance with timely feedback.
Education
Degrees, certifications, and relevant coursework
Tshwane South College
National Nated Diploma, Financial Management
Completed a National Nated Diploma in Financial Management at Tshwane South College, awarded in 2017.
Nthuba High School
National Senior Certificate, General Secondary Education
Obtained the National Senior Certificate (Matric) from Nthuba High School in 2012.
Availability
Location
Authorized to work in
Job categories
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