Maša Vidaković

Identifies key insights and engaging soundbites from B2B podcast episodes, repurposing highlights into social media clips. Creates time-stamped summaries, show notes, and captions while conducting thorough QA reviews of video ads and e-learning modules.

Took maternity leave from professional responsibilities.

Analyzed proposals and requirements to prepare estimates for the manufacture of multi-purpose steel doors and windows. Determined material and time requirements for projects and processed purchase orders.

Processed invoices and addressed client inquiries promptly and professionally. Followed up on overdue invoices, reporting payment issues, and implementing collection procedures to ensure timely payment.

Provided comprehensive administrative support including data entry, transcriptions, translations, client communication, purchasing, sales, and HR tasks. Conducted market research, developed business plans, and implemented marketing strategies.

Conducted B2B sales of IT software and telecom services, establishing and maintaining successful client relationships. Performed administrative activities related to the sales process and conducted competition analysis for DMS and ERP software.

Provided exceptional support to business users and key account managers, addressing inquiries and resolving issues promptly. Successfully prevented and resolved customer complaints, maintaining high levels of customer satisfaction.

Managed incoming calls and scheduled meetings, maintaining an organized and efficient office environment. Provided administrative support to management and employees, oversaw HR administration, and handled invoices.

Bachelor of Science in Economics from University Baltazar Adam Krcelic, completed in 2017.

Completed Office Manager program at Business Excellence Academy in 2010.

Earned MS Excel certificate from Algebra University College in 2007.

Completed Hotel and Tourist Technician program in 2003.