Lyneareya Williams

I am a dedicated IT Support Specialist with a robust background in healthcare technology and case management. My experience spans over four years, where I have honed my skills in troubleshooting, user support, and system documentation, particularly within electronic medical records (EMR) systems. I have a proven track record of delivering responsive technical support and training to diverse teams in fast-paced healthcare environments, ensuring that clinical staff can effectively utilize technology to enhance patient care.

During my tenure at AdventHealth, I provided frontline support for clinical staff using Epic and Oracle systems, training users on data entry and secure communication tools. I played a crucial role in reporting system performance issues and maintaining accurate documentation across departments. Currently, I am enhancing virtual health coordination at GroundGame Health, where I collaborate with tech teams to troubleshoot communication breakdowns and support telehealth screenings. My commitment to maintaining secure digital environments and ensuring HIPAA compliance is unwavering, as I strive to improve patient-facing technology solutions.