Maggie Arroyo
@maggiearroyo
Production Service Engineer with extensive experience in technical support.
ZimbabweWhat I'm looking for
I am a dedicated Production Service Engineer 2 with a strong background in managing complex, high-traffic business-critical systems. My career began at TGH in 1999 as a Radiology Administrator, where I developed a passion for technology and support. Over the years, I have honed my skills in network administration, technical support, and customer service, earning my CompTIA A+ certification and an Associate in Science in Network Administration.
In my current role, I operate and maintain various production services, ensuring system performance and reliability. I collaborate with teams to enhance system operability and lead project implementations, demonstrating transparency and teamwork. My technical expertise includes managing Azure AD, Microsoft Exchange, and VMware Workspace, among others. I am committed to delivering exceptional customer service and fostering a positive work environment.
Experience
Work history, roles, and key accomplishments
Production Service Engineer 2
TGH
Jan 2014 - Present (11 years 6 months)
Operates a company’s complex high traffic business critical systems comprised of internet site communications, internal systems, network infrastructure systems, telecommunications, and/or network-based (cloud) production systems. Manages multiple service lines of communications production applications and their infrastructure, including Exchange and O365 in a hybrid model, Voalte, and Proofpoint.
Device Support Associate
TGH
Jan 2011 - Present (14 years 6 months)
Provided technical support to computer users across the business, including product evaluation, software/hardware installation, and configuration. Researched and troubleshot problems with computers and network connectivity, making repairs and providing support remotely and on-site.
Patient Access Specialist Main Admissions Dept
TGH
Jan 2009 - Present (16 years 6 months)
Performed patient registration, obtaining, verifying, and entering demographic data, insurance information/authorizations in the Invision system. Admitted patients to floors and followed up for signatures, also handled surgery check-ins.
Patient Access Spec. Radiology Dept.
TGH
Jan 2006 - Present (19 years 6 months)
Provided PACS training for MD’s and residents, issued new accounts, and set up profiles, filters, and worklists. Monitored shells, made corrections, checked for dictations, assisted Radiologists/Residents, handled front desk check-in, and entered orders in Precise.
Patient Account Specialist
TGH
Jan 2003 - Present (22 years 6 months)
Managed collections, billing, and contractual compliance, including adding pay-appeals for additional reimbursements. Prepared spreadsheets and presentations for meetings with provider representatives and coordinated with Corporate Accounting/Managed Care for contract modeling.
Radiology Records Admin
TGH
Jan 1999 - Present (26 years 6 months)
Provided PACS training for MD’s and residents, issued new accounts, and set up profiles, filters, and worklists. Monitored shells, made corrections, checked for dictations, assisted Radiologists/Residents, handled front desk check-in, and entered orders in Precise.
Education
Degrees, certifications, and relevant coursework
Hillsborough Community College
Associate in Science, Network Administration
Earned an Associate in Science Degree in Network Administration. This program provided a strong foundation in managing and maintaining network systems.
CompTIA
Certification, IT Support
Obtained the CompTIA A+ certification, demonstrating proficiency in computer hardware and software technologies. This certification enhanced skills in technical support and troubleshooting.
AAHAM
Certification, Patient Account Management
Achieved the AAHAM CPAT certification, focusing on patient account management. This certification provided expertise in healthcare revenue cycle operations.
Polk County Board of Education
GED/Diploma, General Studies
Completed high school education and received a GED/Diploma. This foundational education prepared for further academic and professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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