Open to opportunities

Lynch Idjao

@lynchidjao

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Experienced Six Sigma Black Belt driving digital transformation and process excellence.

Philippines

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What I'm looking for

I seek a leadership role driving automation and digital transformation where I can apply Six Sigma, Lean, and data-driven strategies to deliver measurable operational savings and scale sustainable process improvements.

I am a Six Sigma Black Belt and certified Scrum Master with over a decade of experience leading digital transformation, automation, and process improvement initiatives across energy, utilities, finance, healthcare, retail, and transportation sectors.

I have led RPA, SaaS, mobile app and robotics projects, authored project governance frameworks, launched transformation and training programs, and delivered measurable savings—examples include FTE reductions, operational savings, and multi-million dollar cost avoidance from automation and Six Sigma projects.

I blend strategic leadership, data-driven decision making, and hands-on technical familiarity (Windows, MS Office, SPSS, Minitab) to coach teams, implement change management, and scale sustainable process improvements that free capacity for higher-value work.

Experience

Work history, roles, and key accomplishments

Senior Manager – Automation

Dover Business Services

Aug 2025 - Jan 2026 (5 months)

Authored and implemented a Project Governance Framework and launched a Transformation Champion Program, improving project success rates and enabling automation deployments projected to save the equivalent of 10 FTEs.

Scrum Master Change Management Training Development

Finance System Manager

Aboitiz Power Corporation

Jan 2024 - Jan 2025 (1 year)

Reviewed and optimized finance and accounting processes, led the Financial Transformation Roadmap and launched finance automation initiatives including SpendSmart and other transformation projects to reduce manual intervention and increase efficiency.

Financial Transformation Process Optimization Automation Design Thinking Data Analysis Project Management Stakeholder Engagement

Corporate Innovation Manager

Aboitiz Power Corporation

May 2020 - Dec 2023 (3 years 7 months)

Led RPA deployment across finance processes, launched an employee experience mobile app, and executed Six Sigma projects that cut overtime by 59% while driving digitalization and vendor negotiations for enterprise platforms.

Robotic Process Automation Six Sigma Digital Transformation Vendor Management Change Management Idea Management

Process Excellence Manager

Cognizant Technology Solutions

Sep 2018 - Apr 2020 (1 year 7 months)

Delivered operational savings via robotics and automation ($157,653) and led CSAT and FCR improvement projects with combined business impact of $500,000 while training staff in Lean and Six Sigma methodologies.

Robotics Process Automation Six Sigma FTE Reduction Data Analysis

Business Consultant / BPM

Tech Mahindra

Nov 2016 - Aug 2018 (1 year 9 months)

Led Six Sigma projects improving customer experience (+15 CX score) and generated $3.6M USD in additional revenue through tools deployment and consulting for a major retail account.

Business Process Management Six Sigma Customer Experience Revenue Generation Consulting Stakeholder Management Process Improvement Analytics

Six Sigma Consultant

UnitedHealth Group

May 2015 - Jul 2016 (1 year 2 months)

Coached Greenbelts in Lean and Six Sigma, implemented performance dashboards, and delivered projects that produced $3M USD savings in five months and $5M USD via robotics and automation to date.

Six Sigma Coaching Performance Dashboards Automation Lean Project Management Metrics

Corporate Quality Manager

Wipro BPO

Mar 2013 - Apr 2015 (2 years 1 month)

Led quality initiatives and training in Lean and Six Sigma Greenbelt methodologies, contributing to process improvements that realized INR 30,000,000 in cost savings for the company and a Canada-based utility partner.

Quality Management Six Sigma Training Process Improvement Root Cause Analysis

Six Sigma Black Belt

IBM Business Services

Oct 2010 - Feb 2013 (2 years 4 months)

Managed continuous improvement projects, coached Yellow/Greenbelts, and ensured implementation of improvements to achieve expected benefits across client engagements.

Coaching Project Management Continuous Improvement

Senior Quality Analyst

NCO Financial Group

Mar 2010 - Oct 2010 (7 months)

Reduced operational recruitment costs via phone screening optimizations, created agent profiling and pilot call simulations to improve candidate selection and program effectiveness.

Performance Analysis Quality Assurance

Education

Degrees, certifications, and relevant coursework

Mindanao State University - Iligan Institute of Technology

Bachelor of Science, Statistics

2002 - 2006

Activities and societies: Department of Science & Technology scholarship awardee; Philippine Council for Advanced Science & Technology Research and Development awardee.

Completed a Bachelor of Science in Statistics on a Department of Science & Technology scholarship, focusing on statistical methods and data analysis applicable to process improvement and analytics.