Rosa Marie Gumere

I am a dedicated bilingual customer support specialist with extensive experience in managing customer inquiries and providing technical support. My recent role at Nowcom Global Services involved handling auto loan inquiries and payment collections, where I ensured clients received timely assistance and solutions. My commitment to service excellence has been a driving force throughout my career.

Previously, I worked as a Content Moderator at Lizardbear Tasking Inc., where I managed a large volume of content while maintaining high accuracy and compliance with SOP guidelines. I contributed to process improvements that enhanced the efficiency of video content reviews. My experience as a Fraud Protection Specialist at Convergys | Sitel Corporation honed my skills in transaction monitoring and customer service, where I also took on a mentoring role for new hires, fostering their growth and operational success.

In addition to my customer service experience, I co-owned a coffee shop where I was involved in business planning, marketing, and product development. This entrepreneurial venture allowed me to refine my organizational and leadership skills while ensuring a high-quality customer experience.