Lyka Faye Santillan
@lykafayesantillan
Project Manager and Automation Specialist, delivering workflow automation and client-focused operational success.
PhilippinesWhat I'm looking for
I’m a results-driven Project Manager and Automation Specialist who helps clients turn complex processes into measurable outcomes. I focus on smooth onboarding, operational efficiency, and dependable delivery across multiple client accounts.
I’ve successfully delivered 20+ projects across 10+ client accounts by coordinating timelines and resources. I designed and implemented automated workflow systems using tools like Monday, Asana, Airtable, Make, JobTread, and GHL to reduce manual oversight and operational costs.
Before this, I maintained a 90% customer satisfaction rating while handling 40+ daily customer interactions across service channels. I supported live chat, solved complex technical support and troubleshooting for AI-driven tools and CRM workflow/automation integrations, and mentored new team members to accelerate onboarding.
Experience
Work history, roles, and key accomplishments
Project Manager
European Chamber of Commerce in the Philippines (ECCP)
Jan 2023 - Present (3 years 6 months)
Delivered 20+ projects across 10+ client accounts by coordinating timelines and resources, and implemented automated workflow systems to reduce manual oversight.
Human Resource Internship
Innovaire Labs
Jan 2023 - Present (3 years 6 months)
Completed a human resource internship at Innovaire Labs.
Automation Specialist
Agency Vault
Aug 2020 - Jun 2025 (4 years 10 months)
Guided smooth client onboarding to help businesses adopt automation tools quickly and support long-term success.
Customer Care Professional
Hinduja Global Solutions
Jun 2020 - Dec 2022 (2 years 6 months)
Managed 40+ daily customer interactions across service channels and maintained a 90% customer satisfaction rating while resolving technical support and troubleshooting automation-related workflows.
Clinical Internship
Huzons Health and Psychological Center
Completed a clinical internship at Huzons Health and Psychological Center.
Education
Degrees, certifications, and relevant coursework
Central Philippine University
Bachelor of Science in Psychology, Psychology
2020 - 2025
Bachelor of Science in Psychology at Central Philippine University from August 2020 to June 2025.
St. Paul University Iloilo
Senior High School (STEM), STEM
2018 - 2020
Senior High School STEM track at St. Paul University Iloilo from August 2018 to May 2020.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
Skills
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