Lydia Martínez

I've supported customer experiences across digital communities and service operations, combining journalism, content strategy, and clear communication.

At Proyecta Médica, I manage digital community interactions, create and schedule audience-aligned content, and analyze performance metrics to improve engagement, reach, and conversions. I also help maintain a consistent brand voice across communication initiatives.

Previously at Anequim, I handled inbound customer calls, coordinated repair services with internal teams and external providers, and documented customer interactions to support efficient resolution.

With more than five years of remote work with international teams, I bring strong asynchronous communication, organization, and adaptability across digital tools and time zones.