Lydia Johnson

I’m a client-focused professional serving as a PSR Technician III & Care Coordinator, with experience teaching, facilitating educational groups, and adapting instruction for different ages, individuals, and groups. I explain abilities and learning styles and help users succeed with complex processes.

In my current role at FCC Behavioral Health (March 2023–Present), I troubleshoot concerns, coordinate programming, and maintain positive relationships with clients, families, and coworkers. I also explain new skills and processes clearly through demonstrations, guided language, troubleshooting, practice, and individual support.

Previously at FCC Behavioral Health (March 2022–March 2023), I maintained accurate electronic records, scheduling information, and cross-functional program documentation. I responded to questions, coordinated with providers, and followed up on outstanding needs while staying known for patience, adaptability, creativity, and quickly learning new systems.

Before that, I worked as an Office Coordinator at River Valley In Home Care (September 2021–March 2022), serving as a primary contact for incoming calls, questions, and service inquiries. I managed scheduling, data entry, document preparation, and daily office operations, and I’m currently completing a Bachelor of Social Work at Missouri State University (2024–Present).