Lyca Remegio
@lycaremegio
Customer Service Representative at Teleperformance Philippines, supporting financial account customers with payments, billing, and account inquiries.
PhilippinesWhat I'm looking for
At Teleperformance Philippines, I supported customers with financial account inquiries, billing concerns, payments, and account management. I also explained financial products and available offers while keeping customer records accurate and confidential.
I troubleshot customer concerns, escalating complex issues when needed, and followed company scripts and policies while working toward call-handling and customer satisfaction targets.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance Philippines
Jan 2022 - Jan 2023 (1 year)
Provided exceptional customer service by addressing inquiries and resolving issues related to financial products and services. Assisted customers with account management, transactions, payments, and balance inquiries while maintaining accurate records and confidentiality.
Education
Degrees, certifications, and relevant coursework
Feapitsat College of Dasmariñas
Tertiary Education
2020 - 2022
Pursued tertiary education from 2020 to 2022.
City of Bacoor National Highschool
Secondary Education
2016 - 2020
Completed secondary education from 2016 to 2020.
Aisat College of Dasmariñas
Bachelor of Science in Accountancy, Accountancy
Completed one year of tertiary education in Bachelor Science in Accountancy.
Salawag Elementary School
Primary Education
2011 - 2016
Completed primary education from 2011 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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