Luz Quintero
@luzquintero
I streamline remote operations and strengthen enterprise client retention in IT and PropTech.
ColombiaWhat I'm looking for
I've supported remote IT and PropTech businesses by building dependable operations and maintaining strong enterprise client relationships.
At Kommit, I simplified workflows through checklists and centralized documentation, reducing task complexity by 20% and eliminating process delays for cross-functional teams. I also managed secure databases, access controls, compliance, vendor relationships, payroll, expenses, billing, and executive coordination for a 50+ employee remote team.
Through Kommit, I managed customer success for Collabra Technology, maintaining a 95% client retention rate and 92% CSAT score. I worked daily with global brands including Coldwell Banker Luxury, Douglas Elliman, Knight Frank, Engel & Völkers, and Lennar.
I'm comfortable connecting client needs with product and engineering teams, supporting onboarding, training, troubleshooting, and scalable back-office processes for thousands of platform users.
Experience
Work history, roles, and key accomplishments
Administrative Officer
Kommit
Jan 2014 - Aug 2026 (12 years 7 months)
Designed and simplified workflows, managed company databases and compliance, and handled financial operations including payroll and billing. Provided executive-level administrative support to leadership.
Customer Success Specialist
Collabra Technology
Jul 2019 - Dec 2025 (6 years 5 months)
Managed client relationships for a major PropTech account, maintaining a 95% retention rate and 92% CSAT. Coordinated with global brand clients and supported onboarding and training for platform users.
Education
Degrees, certifications, and relevant coursework
Jorge Tadeo Lozano University
Graduate Degree, Marketing Management
Graduate degree in Marketing Management from Jorge Tadeo Lozano University, completed in 2009.
Universidad Nacional de Colombia
Bachelor's Degree, Business Administration
Bachelor's degree in Business Administration from Universidad Nacional de Colombia, completed in 2005.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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