Luthando Hanana

Researched and identified clients and co-workers to develop project goals. Analyzed user data needs and determined needs resolved through automated repeatable process. Reviewed system capabilities, workflow and scheduling limitations to identify if requested programs are possible in current system.

Owned and managed Outsourced Credit Control’s data and processes, including development, implementation, and maintenance of operational and reporting processes. Developed an understanding of collections business concepts to match them to appropriate data. Estimated development time, reported on project progress, and met milestones.

Collected data from various sources such as SAP Systems, captured data, interviews, PDF, and OCR. Cleaned and imported data into table format using tools like NotePad++, EmEditor, C# code, SSIS, or SQL for further analysis. Assisted development and production by determining application design flaws, optimizing SDLC.

Provided service and support to end-users using automated call distribution phone software, via remote connection or over the internet. Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gathered customer information and determined issues by evaluating and analyzing symptoms.

Completed secondary education, fulfilling the requirements for university entrance. Developed foundational knowledge across various subjects.

Acquired a National Diploma in Software Development, focusing on programming principles and software engineering practices. Gained practical skills in developing and deploying software solutions.

Pursued a Bachelor of Technology in Software Development, building upon diploma-level knowledge. Program was not completed due to financial reasons.

Currently pursuing a Bachelor of Commerce in Business Informatics, integrating business principles with information technology. Focusing on data analysis and business process optimization.