Open to opportunities

kiki User

@kikiuser1

Message

Detail-oriented administrative professional with diverse experience in support roles.

Canada

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am an experienced administrative professional with a strong background in customer service and office management. My journey began with a Bachelor of Arts in Economics, which equipped me with analytical skills and a keen understanding of business operations. Over the years, I have honed my abilities in various roles, including as an Administrative Assistant and Course Coordinator, where I organized schedules, managed resources, and facilitated communication between parents, students, and teachers.

In my recent position as an Ecommerce Customer Service Representative, I excelled in resolving customer inquiries and ensuring a positive shopping experience. My proficiency in using tools like Zendesk and Magento allowed me to streamline operations and enhance customer satisfaction. I am also fluent in Mandarin and Cantonese, which has enabled me to provide exceptional service to a diverse clientele. I am passionate about contributing to team success and continuously improving processes to achieve organizational goals.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Chuang Ying Hui Sports Development Co., Ltd.

Feb 2022 - Nov 2022 (9 months)

Managed schedules, coordinated teaching materials, and supported class activities. Planned promotional events and organized competitions, ensuring smooth operations and communication with sponsors.

Scheduling Event Planning Communication Customer Service Team Collaboration Resource Management Problem Solving

Ecommerce Customer Service Representative

T&T Supermarket

Apr 2020 - Dec 2020 (8 months)

Handled customer queries through various channels, resolved order issues, and collaborated with departments to ensure smooth operations. Maintained records and prepared sales reports.

Customer Service Zendesk Order Processing Communication Excel Magento

Baker Assistant

7 CAKE

Nov 2018 - Mar 2019 (4 months)

Managed dough preparation and contributed to menu development. Assisted in daily product delivery and ensured quality standards.

Baking Dough Preparation Quality Control Team Collaboration Time Management

Receptionist/Administrative Assistant

Ticket Fighters Legal Services

Jun 2017 - Mar 2018 (9 months)

Facilitated office operations, managed client communications, and provided interpretation services. Prepared legal documents and processed payments.

Office Management Client Communication Payment Processing

Guest Service Officer

Plaza Premium Lounge

Nov 2016 - Jun 2017 (7 months)

Welcomed customers, ensured service standards, and addressed inquiries. Assisted with check-in processes and generated reports for management.

Customer Service Reporting Problem Solving

Receptionist / Office Assistant

Brilliant Home Products MFG Co. / BN Bath Products Inc.

Nov 2014 - May 2016 (1 year 6 months)

Managed office duties, processed orders, and maintained inventory. Assisted in customer projects and handled correspondence.

Office Management Order Processing Customer Service Inventory Management Communication

Administrative Assistant

Charlies Meat & Seafood Supply Ltd.

Aug 2013 - Sep 2014 (1 year 1 month)

Coordinated customer requests, enhanced office efficiency, and managed documentation. Provided support to the manager and satisfied customer needs.

Office Management Document Management Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

George Brown College

Certificate, Culinary Arts

2017 - 2019

Earned a Cake Decorating Certificate, learning various techniques in cake design, decoration, and presentation for both professional and personal use.