lusa fred

I’m a highly organized, customer-focused Business Administration graduate with hands-on experience in hospital administration and front desk operations. I combine patient registration, scheduling, and accurate billing with calm, professional customer service in high-pressure environments.

As a Front Desk Manager / Biller, I manage the hospital reception end-to-end—registering patients, scheduling appointments, preparing patient bills, processing payments, and maintaining confidential patient records. I coordinate with clinical departments, handle inquiries and complaints, and produce daily billing reports while ensuring policy compliance and processing insurance claims.

Previously, I supported operations as an Administrative Assistant / Fleet Manager, where I coordinated travel arrangements, recruited and supervised staff, managed the front office, maintained records, and processed payments. I also handled fleet operations—bringing structure, accountability, and reliable follow-through to daily workflows.

Earlier in my career, I managed restaurant operations and worked in sales. In those roles, I strengthened my ability to supervise teams, control inventory, reconcile cash, generate leads, meet targets, resolve customer complaints, and prepare quotations and reports—skills I carry into every patient-facing and office-facing responsibility.