Open to opportunities

Lungile Ndzinisa

@lungilendzinisa

Message

Diligent professional seeking creative solutions in customer service.

Eswatini

Message

What I'm looking for

I am looking for a role that values creativity and collaboration, offering opportunities for growth and learning.

I am a dedicated and resourceful professional with a strong background in customer service and human resources. With an Associate Degree in Public Relations, I have honed my skills in communication, decision-making, and interpersonal relations. My experience spans various roles, including Counter Salesperson and HR Assistant, where I consistently strive to exceed customer expectations and improve operational efficiency.

Throughout my career, I have developed a knack for understanding customer needs and providing tailored solutions. My role as a Counter Salesperson at Eswatini Scaff has allowed me to engage directly with clients, ensuring their satisfaction while promoting products effectively. I am passionate about creating a collaborative work environment and thrive when working both independently and as part of a team.

Experience

Work history, roles, and key accomplishments

Current

Counter Salesperson

Current

Eswatini Scaff

Aug 2024 - Present (11 months)

Greeted and interacted with customers courteously and professionally, determining their needs and suggesting appropriate products or services. Processed transactions, handled cash, and maintained accurate records while promoting and upselling products.

Customer Service Sales Product Knowledge Record keeping Upselling

HR Assistant and Logistics Admin Clerk

Feedmaster

Jul 2018 - Present (7 years)

Dealt with human resources matters, including assisting with payroll and setting up a fingerprint clocking system for attendance tracking. Managed employee contracts and files, ensuring all required information was up to date.

Human Resources Payroll Logistics Invoicing

Invigilator

St. Theresa's High School

Oct 2017 - Present (7 years 9 months)

Invigilated Form 5 Cambridge External Examinations, ensuring the exam center was ready and all rules were followed by candidates. Sorted and sealed exam answer sheets for transportation.

Document Sorting Logistics Coordination

Sales and Marketing Officer

International Tool Hire

Jun 2017 - Present (8 years 1 month)

Worked at the front desk assisting clients with scaffolding inquiries and providing quotes. Liaised with couriers for equipment transportation and built relationships with new and existing clients.

Client Relations Sales Logistics Coordination Scaffolding Expertise

Invigilator

St. Theresa's High School

Oct 2016 - Present (8 years 9 months)

Invigilated Form 3 JC External Examinations, preparing the exam center and enforcing examination rules. Organized and sealed exam answer sheets for secure transportation.

Logistics

Data Capturer and Counter Sales Person

Form Scaff

Nov 2014 - Present (10 years 8 months)

Captured data using Puma Track for construction equipment deliveries and returns, and assisted clients with quotations. Provided technical advice on scaffolding and formwork to walk-in and phone clients.

Data Entry Puma Track Customer Service Technical Support Scaffolding

Tele Sales and Marketing Assistant

Feedmaster

Sep 2014 - Present (10 years 10 months)

Served as receptionist and cashier, printing invoices for cross-border deliveries and directing calls. Managed cash transactions from customers and prepared daily cash for bank collection.

Receptionist Duties Cashiering Invoicing Customer Service

Assistant Card Issuer

First National Bank

Jun 2014 - Present (11 years 1 month)

Assembled paperwork and forms for clients receiving new Chip and Pin ATM cards. Assisted clients with questions and directed them to appropriate channels for query resolution.

document preparation Query Resolution Administrative Support

Media Personnel

Ads-Up Brand House

May 2014 - Present (11 years 2 months)

Covered a UNFPA Condomize Project training and conference by writing articles and taking pictures. Conducted interviews with attendees and hosts to document the event.

Photography Interviewing Media Relations Content Creation

Public Relations Intern

Super Buddies Club

Aug 2013 - Present (11 years 11 months)

Covered organizational events by taking pictures and writing articles, and conducted interviews with the media. Updated the organization's Facebook page with visual and written content.

Photography Social Media Management Public Relations

Education

Degrees, certifications, and relevant coursework

Limkokwing University of Creative Technology

Associate Degree, Public Relations

Graduated with an Associate Degree in Public Relations. This program provided a foundational understanding of public relations principles and practices.