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Noemi2497 User

@noemi2497user

Back-office operations professional in logistics, handling shipping discrepancies, returns, and document checks across orders and invoices.

Italy

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What I'm looking for

I’m looking for a stimulating and stable workplace where I can take on responsibility, feel a sense of belonging, and grow alongside the company.

Since April 2025, I’ve worked in operational back office for a logistics company, managing transport documents, checking shipping discrepancies, and handling returns. I also update cases in management systems and WMS, and coordinate with warehouses, carriers, and customers to resolve operational issues.

At Infissi Express, I handled customer support by phone, email, and digital channels, alongside appointment scheduling and administrative support. At Zucchetti S.p.A., I supported marketing operations, customer contact management, and promotional communications; earlier, I worked in front office and customer service roles.

Experience

Work history, roles, and key accomplishments

Current

Back Office / Impiegata amministrativa

Current

Logistics Company

Apr 2025 - Present (1 year 7 months)

Working in the operational back office of a logistics company since April 2025, handling DDT management, shipment anomaly resolution, returns, and document control.

DDT WMS Excel Customer Support Problem Solving

Assistenza clienti e Segreteria

Infissi Express

Jan 2023 - Jan 2025 (2 years)

Managed customer assistance via phone, email, and digital channels, provided product and order support, and handled administrative and secretarial tasks.

Customer Service Email Support Phone Support Data Entry Administrative Support

Impiegata – Supporto Marketing / Amministrazione

Zucchetti S.p.A.

Jan 2020 - Jan 2023 (3 years)

Provided operational support to the marketing office, managed client contacts, updated client databases, and assisted with promotional activities and corporate communications.

Marketing Support Database Management Administrative Support Digital Tools

Segreteria / Front Office

Trova Affitto

Jan 2019 - Dec 2019 (11 months)

Handled client reception, managed appointments and consultant agendas, provided administrative support for real estate procedures, and managed phone and email communications.

Front Office Customer Service Data Entry Administrative Support

Segretaria Front Office / Customer Service

Ford Store Automarca S.p.A.

Jan 2017 - Jan 2019 (2 years)

Managed front office reception, appointments, and phone contacts, provided administrative support for client procedures, and coordinated communications between clients and sales.

Front Office Customer Service Administrative Support Communication Skills

Barista, cameriera e gestione cassa

Various hospitality venues

Jan 2015 - Jan 2017 (2 years)

Worked in the restaurant and tourism sector as a barista, waitress, and cashier at various establishments in Venice, Jesolo, and the surrounding province.

Customer Service Cash Handling Hospitality