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Luna Jo BruenLB
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Luna Jo Bruen

@lunajobruen

Customer experience specialist streamlining operations to boost revenue and delight clients.

United States
Message

I’m a customer experience and administrative professional known for streamlining operations, optimizing costs, and boosting revenue while keeping client satisfaction at the center of everything I do. I’ve driven measurable store growth through strategic marketing and have consistently stepped in to resolve concerns with a high success rate.

From mentoring teams and building training programs to managing high-volume scheduling, records, and reporting, I bring a hands-on, detail-forward approach that improves efficiency and service quality. Whether coordinating complex calendars and confidential support or leading day-to-day operations, I aim to create smooth experiences, strong relationships, and better outcomes backed by data.

Experience

Work history, roles, and key accomplishments

CE

Cosmetic Coordinator

Chicago ENT

Jan 2020 - Jan 2022 (2 years)

Coordinated a high-volume cosmetic surgery office, including physician scheduling, patient quotes and collections, bookkeeping, and pre/post-op instructions. Increased surgery booking rate from 20% to 60% and supported marketing by creating promotional flyers, managing social media, and building a website from scratch.

Anti-Cruelty Society logoAS

Animal Care Supervisor

Anti-Cruelty Society

Jan 2019 - Jan 2021 (2 years)

Oversaw daily care for 1,000+ animals, managing shelter operations, cleaning and feeding routines, and administering medications and vaccines. Improved adoption outcomes through targeted outreach, staff scheduling, post-adoption support, stress-reduction programs, and coordination with local veterinarians and community partners.

CO

Executive Personal Assistant

Confidential

Jan 2017 - Jan 2021 (4 years)

Managed high-volume bank reconciliations, monthly financial statements, expense reimbursements, invoicing/collections, and procurement while programming accounting modules to optimize processing. Coordinated complex executive schedules, travel arrangements (Concur), and confidential client communications across Zoom and in-person appointments.

Education

Degrees, certifications, and relevant coursework

DePaul University logoDU

DePaul University

Bachelor of Arts, Communication; Art, Media, & Design

Earned a Bachelor of Arts in Communication with a focus in Art, Media, and Design from DePaul University.

Tech stack

Software and tools used professionally

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