At Asurion, Verizon, I handled customer interactions for U.S.-based clients, resolving technical issues and supporting clear, timely service. I also cross-sold products and technology insurance while meeting performance metrics.
At Teleperformance, Avianca, I supported daily operations and agent onboarding. I monitored performance, prepared reports, and tracked team progress.
As a freelancer, I manage and schedule social media content, write copy, and plan content. I also create visual assets and edit video and photography for digital content and events.
My background also includes more than seven years of experience as an Art Teacher and Creative Director in educational and community environments. I developed learning methodologies and tracking systems, adapted approaches for diverse populations, and coordinated creative group activities and performances.
