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fernanda UserFU
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fernanda User

@fernandauser3

Creative professional experienced in branding, visual design, workflow organization, client support, and digital project coordination.

Colombia
Message

What I'm looking for

I’m looking for a remote role where I can combine creativity, organization, client support, and visual development while supporting creative and growing businesses.

I’m a creative and detail-oriented professional with experience in branding, visual design, digital organization, customer support, client experience, and project coordination. My background combines customer-facing roles with creative and operational support, allowing me to understand both the organizational and human side of projects while maintaining strong communication and problem-solving skills.

Through personal and independent projects, I’ve developed visual identities, created custom illustrations, designed textile patterns and fashion figurines, and organized website content and visual layouts focused on brand consistency. I’ve also structured workflows, content organization systems, and creative processes using tools such as Notion, CRM systems, Microsoft Office, Google Workspace, Canva, and Procreate.

My experience in customer support and client communication has strengthened my ability to manage multiple responsibilities, understand client needs, and create organized and positive experiences. I enjoy transforming ideas into visually cohesive and well-structured projects while supporting both the creative and operational side of businesses.

I’m especially interested in creative, beauty, lifestyle, fashion, and digital business environments where I can continue growing professionally while contributing through creativity, organization, and client-focused support.

Experience

Work history, roles, and key accomplishments

FR
Current

Creative & visual designer

freelance

Jan 2025 - Present (1 year 5 months)

Developed creative and visual solutions for personal brands and client projects, including custom illustrations, digital invitations, textile patterns, branding elements, and website content. Worked on visual identity development, brand consistency, and creative direction while helping structure ideas into clear visual concepts that improved organization, communication, and overall project flow


FS

Sales Executive

four seasons

Jan 2023 - Aug 2023 (7 months)

✦ Managed relationships with corporate clients, travel agencies, and event organizers, ensuring personalized service and alignment with client expectations.
✦ Coordinated internal teams (F&B, reservations, front desk) to deliver seamless experiences for events and guest services.
✦ Handled client communication across email and direct interactions.

Hilton logoHI

front desk staff

Feb 2021 - Dec 2022 (1 year 10 months)

✦ Handled client requests and resolved issues across phone, email, and in-person interactions, maintaining high standards of service and professionalism.
✦ Provided clear and structured information about hotel services, contributing to increased guest satisfaction and service awareness.
✦ Coordinated with internal departments (housekeeping, reservations, F&B)

Education

Degrees, certifications, and relevant coursework

politecnico Grancolombiano logoPG

politecnico Grancolombiano

bachelor of hospitality and tourism

2016 - 2022

GO

google

Digital Marketing & Google Ads Training, course

Grade: course

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