Lukman Audu Ibrahim

Communicates with customers through phone and digital channels to provide professional support, resolves account and repayment issues, and escalates complex cases. Maintains accurate records using CRM tools and prepares reports for internal teams.

Completed remote digital tasks requiring attention to detail and adherence to project guidelines. Reviewed and validated audio content following structured quality-control instructions.

Performed remote annotation and validation tasks while maintaining accuracy and consistency. Worked independently with digital tools and followed detailed project instructions and deadlines.

Supported customers with repayment questions and account concerns, followed up through calls and digital channels, and documented outcomes. Collaborated with internal teams to resolve issues and improve service.

Grade: Second Class Upper

B.Sc. Economics degree from Kogi State University, Anyigba, completed in 2022.