Luke Heydenrych

Designed operational action management and reporting for client-service delivery, driving record quarterly revenue within three quarters and a £100k+ uplift. Built a key-account engagement model delivering £3.5m+ p.a. across the top two client teams and negotiated £500k+ (38.6% YoY) contract savings.

Scoped, sourced, and launched a £300k bespoke case-management platform, cutting case investigation time from 1–2 hours to ~30 minutes (50%+). Led CJCH Limited’s Management Buy-Out and demerger restructuring, delivering zero impact on business continuity while executing TUPE of 65 staff.

Built the operational reporting cadence and leadership forums to drive cross-department execution across the group, partnering directly with the partnership board. Implemented company-wide workflow and HR systems (Monday.com, SharePoint portal, employee lifecycle framework), supporting 40% headcount growth with retention sustained at sub-30% turnover.

Led operational management across HR, IT, marketing, communications, and special projects, integrating an acquired legal practice across three offices. Delivered measurable improvements including a profitable new office within six months, inbound enquiries up 28% from a company rebrand, and 20%+ copier services savings plus 15%+ savings on bulk office supplies.

Built the social media and online reputation management division from zero, growing agency revenue by 25% in year one and doubling in year two. Won and onboarded major accounts (Sandton City and BMW/MINI brands) and launched a graduate content-creator programme to reduce reliance on freelance hires.

Specialised in change management, organisational design, transformation, and communication strategy across mining, resources, and banking sectors. Led multi-national SAP implementation change programmes, producing stakeholder engagement strategies and culture adaptation across the USA, Singapore, Australia, and South Africa.

Researched client business needs and employee readiness for change, developing change-management and talent-management approaches. Coordinated training initiatives and delivered capability development support within Accenture’s in-house training function.

Provided business process management consulting in retail banking, supporting internal operations and efficiency programmes. Contributed to process improvement work aimed at operational performance gains.

Completed a Graduate Diploma in Law (GDL) covering Contract, Tort, EU Law, Criminal Law, Equity & Trusts, Land Law, and Public Law.

Earned a BA Honours in Brand Leadership with study in Brand Building and Brand Management & Leadership.

Completed a Bachelor of Social Science (Honours) in Organisational Psychology with modules including Change Management, Change Consulting, Psychometrics, and Research Methodology.

Studied Organisational Psychology and Psychology, covering areas such as Organisational Learning & Wellness, Labour Relations, Organisational Change, Health Psychology, and related topics.