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Dachi Kvirikadze

@dachikvirikadze

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Customer service representative at Nutrameg, handling subscription and billing support through Intercom and Zendesk.

Georgia

Message

At Nutrameg, I handled customer inquiries about subscriptions, billing, renewals, and cancellations. I managed tickets and live chats with Intercom and Zendesk, and responded to customer feedback and reviews on Trustpilot.

At Cinba Transportation, I coordinated deliveries and communicated with drivers and partners, using Gmail and Telegram for daily operations. Earlier, I supported players at Chilli Partners and Amazon customers at Majorel through live chat and email.

Experience

Work history, roles, and key accomplishments

Dispatcher

Cinba Transportation

Aug 2025 - Jan 2026 (5 months)

Coordinated deliveries and communicated with drivers and partners. Handled daily operations using Gmail, Telegram, and the company's official website, ensuring accurate scheduling and smooth distribution workflows.

Gmail Telegram Scheduling Coordination Operations

Customer Service Representative

Nutrameg

Jul 2025 - Jan 2026 (6 months)

Handled customer inquiries related to subscriptions, billing, renewals, and cancellations. Used Intercom and Zendesk to manage tickets and live chats, and responded to customer feedback on Trustpilot.

Intercom Zendesk Trustpilot Customer Support Ticket Management Live Chat

Customer Service Representative

Chilli Partners

Feb 2024 - Jun 2025 (1 year 4 months)

Provided player support through live chat and email using LiveChat and Helpdesk platforms. Handled queries related to free spins, deposits, withdrawals, and account verification using Sumsub, and collaborated with internal teams via Jira and Slack.

Live Chat Help Desk Sumsub Jira Slack Confluence Customer Support

Customer Service Representative

Majorel

Sep 2023 - Dec 2023 (3 months)

Provided customer support for Amazon via chat and email through Zendesk. Assisted customers with order inquiries, delivery issues, and refund requests while ensuring prompt and professional communication.

Zendesk Customer Support Order Management Refunds Communication Skills