Lujain Allam

Built lead generation and automated outreach engines, mapped and visualized healthcare data for platform integration, and maintained HubSpot CRM with backend workflow automations to streamline sales operations.

Managed daily sales team activities, monitored KPIs, conducted market research to refine positioning, and reported performance metrics to inform go-to-market strategy for healthcare offerings.

Prepared analytical reports to identify operational gaps, led system integration and data mapping from Zoho to Salesforce, and implemented workflow optimizations to improve service quality and turnaround times.

Led a team of 8–12 pharmacists delivering concierge services for partner healthcare facilities, developed SOPs and training manuals, and implemented Freshdesk ticketing and escalation workflows to maintain performance standards.

Progressed through roles to Senior Advisor supporting complex client needs, managed multi-channel client cases, coordinated with insurers, and implemented cross-departmental workflows to improve claims processes.

Dispensed and prepared medications for walk-in and partner company patients, counseled on medication use, and managed inventory and supplier coordination to ensure service quality.

Optimized HubSpot CRM by cleaning and linking contact data, designed targeted email campaigns and data enrichment strategies, and enforced data governance to boost acquisition and event engagement.

Promoted pharmaceutical products to doctors and key opinion leaders, planned weekly sales visits, and conducted competitor analysis to support regional sales efforts.

Enrolled in an MBA in Strategic Management program (remote) beginning July 2025, focusing on strategic leadership and management practices.

Completed a Bachelor of Pharmacy (Clinical Pharmacy Program) at Cairo University, covering clinical pharmacy and medication management.

Completed an American high school diploma program with coursework consistent with the American curriculum.