Fawzia Eldesoky

Handles high-volume patient calls and online medical inquiries, uses CRM platforms to track cases and follow-ups, and coordinates with healthcare providers to ensure accurate, timely patient support.

Analyzes business and healthcare datasets to produce actionable insights, builds interactive Power BI/Tableau dashboards, and automates reporting to reduce manual work and improve stakeholder decision-making.

Coordinated pharmacy staff, managed patient appointments and follow-ups, supervised customer service and complaint resolution, and maintained digital records to meet quality and compliance standards.

Provided pharmaceutical consultations via phone and online, managed high-volume patient interactions with accuracy and confidentiality, and coordinated escalations with medical teams for patient safety.

Delivered remote patient guidance and follow-up, managed patient data on subscription medical platforms, and supported administrative documentation to ensure continuity of care.

Led shift teams, trained junior pharmacists on patient care protocols, managed consultations and prescription processing, and optimized scheduling and workflows to improve efficiency.

Bachelor of Pharmaceutical Sciences completed at Cairo University, covering pharmaceutical theory and practical pharmacy training.