Open to opportunities

Nada Wael

@nadawael

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Healthcare operations specialist optimizing EHR, documentation, and operational workflows.

Egypt

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What I'm looking for

I seek a role where I can lead EHR optimization and documentation process improvements, collaborate cross-functionally, drive measurable operational efficiency gains, and contribute to compliance and patient-centered outcomes.

I am a results-driven Healthcare Operations Specialist with experience in clinical documentation, EHR optimization, and operational process improvement across diverse healthcare settings.

I have led projects that expanded client access, improved operational efficiency, and standardized documentation across systems such as eClinicalWorks and PointClickCare.

My background includes coordinating cross-functional teams, partnering with government and clinical stakeholders, and supporting audits and compliance efforts to ensure HIPAA and regulatory adherence.

I focus on data-driven insights, CRM-driven digital workflows, and training initiatives that strengthen patient outcomes, streamline operations, and support organizational growth.

Experience

Work history, roles, and key accomplishments

Current

Healthcare Operations Specialist

Current

Medmark Insurance Brokerage

Feb 2025 - Present (9 months)

Spearheaded integrated insurance and healthcare solutions, expanding access to 30% more corporate clients and driving a 25% increase in operational efficiency through CRM-driven digital workflows while ensuring compliance and improving claims processing.

Workflows Process Optimization Compliance Stakeholder Management Quality Control

Clinical Documentation Specialist

Innovative Work Solutions BPO

Feb 2024 - Feb 2025 (1 year)

Documented physician–patient interactions ensuring 100% HIPAA compliance and standardized EHR entries across eClinicalWorks and PointClickCare, reducing inconsistencies and improving record turnaround time by 15%.

Clinical Documentation HIPAA PointClickCare Quality Assurance Process Improvement Medical Scribing

Territory Operations Supervisor

Xeedia Pharmaceuticals

Jan 2023 - Feb 2024 (1 year 1 month)

Managed operations across five territories, launching a product portfolio that exceeded quarterly targets by 20% and implemented account management systems to improve forecasting and supply reliability.

Territory Management Supply Chain Coordination Forecasting Account Management Sales Operations Team Leadership

Provider Relations Specialist

Paxal Pharmaceuticals

Jun 2021 - Jan 2023 (1 year 7 months)

Expanded access operations across six territories achieving 15% quarterly growth and grew unit sales from 300 to 8,000 per quarter by improving forecasting, supply operations, and provider partnerships.

Provider Relations Forecasting Supply Chain Stakeholder Engagement