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Luis Stevanovich

@luisstevanovich

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Bilingual IT Operations & Systems Engineering professional

United States

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What I'm looking for

I seek a senior IT operations or infrastructure role where I can lead teams, improve uptime, implement automation, and strengthen security in an ITIL-aligned environment.

Bilingual IT Operations & Systems Engineering professional with 16 years of experience designing, securing, and optimizing mission-critical infrastructures. Proven ability to lead service desk teams, align IT services with business objectives, and implement automation that improves efficiency and reduces downtime. Recognized for measurable improvements in system availability, customer satisfaction, and team performance.

Experience

Work history, roles, and key accomplishments

Service Desk Technician III

LEK Technology Consultants

May 2025 - Oct 2025 (5 months)

Acted as Tier 3 escalation for server, network, virtualization, and security issues, implementing permanent fixes that reduced repeat incidents and improving recovery time objectives through disaster recovery planning.

Disaster Recovery Monitoring Virtualization Linux Windows Incident Management Mentoring

Operations Manager

LEK Technology Consultants

Jan 2025 - May 2025 (4 months)

Directed IT operations and introduced ITIL-aligned practices to improve SLA adherence, oversee cloud and infrastructure security, and advance automation to reduce manual workload.

ITIL IT Operations Cloud Security Automation SLA Management IAM Team Leadership Process Improvement

Systems Engineer

Toptech Systems

Aug 2018 - Dec 2024 (6 years 4 months)

Resolved high-impact technical issues in a 24x7 production environment, administered Linux and AWS infrastructure with automation and scripting, and led infrastructure upgrades maintaining 99.9% uptime.

Linux Administration AWS Scripting Monitoring Infrastructure Incident Response Documentation

Senior Service Desk Technician

Shyft6 - Ankura Consulting

May 2021 - Nov 2021 (6 months)

Led Level 1/2 service desk operations and implemented SOPs and a knowledge base to achieve SLA adherence and reduce ticket resolution time for 1,000+ global end-users.

Service Desk Management Active Directory VMWare IAM ServiceNow SOPs Knowledge Base SLA

Senior Network Engineer

iboss Cybersecurity

Apr 2016 - May 2018 (2 years 1 month)

Provided Tier II support for cloud and appliance infrastructures, managed firewalls and IDS/IPS to enhance security posture and improve audit readiness while supporting enterprise client onboarding.

Network Engineering Firewalls IDS Cloud Security SaaS Integration

Education

Degrees, certifications, and relevant coursework

Valencia College

Associate of Science, Computer Engineering Technology

Activities and societies: Cisco Network Associate; Computer Programming Specialist; Wireless & IP Communication Technician; Basic Electronics Technician; Microcomputer Repair/Installer

Completed an A.S. in Computer Engineering Technology with Cisco specialization and multiple technical certifications earned through Valencia College.