Open to opportunities

Hyumil Patel

@hyumilpatel

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Experienced IT Operations professional with over 15 years in infrastructure.

United States

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, with opportunities for growth and leadership.

I am a highly accomplished IT Operations and Infrastructure professional with over 15 years of experience managing, optimizing, and securing complex enterprise systems across diverse platforms. My expertise lies in leading cross-functional teams, driving automation and modernization initiatives, and ensuring high availability in mission-critical environments. I possess a strong foundation in auditing and accounting principles, paired with deep technical proficiency in IBM AIX, Red Hat Linux, HP-UX, and AWS Cloud technologies.

Throughout my career, I have successfully strengthened enterprise-wide incident response through enhanced governance and improved cross-team collaboration during high-impact incidents. My role as an Infrastructure Engineer at USAA has allowed me to oversee Major Incident Management activities, deliver consulting services, and act as a Product Owner for the Major Incident Management process. I take pride in my ability to contribute to a more resilient and responsive IT availability framework, ensuring operational excellence and business continuity.

Experience

Work history, roles, and key accomplishments

Current

Infrastructure Engineer I

Current

USAA

Jul 2023 - Present (1 year 11 months)

Provided oversight and governance for all Major Incident Management (MIM) activities. Monitored and reviewed ACC calls to validate procedural accuracy and risk mitigation. Delivered consulting services to ACC support teams (COSA).

Incident Management Governance Risk Mitigation Consulting Documentation Access Control IT Administration Product Ownership Cross Functional Collaboration

Sr. Test Engineer

USAA

Aug 2017 - Present (7 years 10 months)

Led implementation and analysis of complex IT operations systems. Provided mentorship and technical guidance to junior engineers. Reviewed and enhanced application assets.

IT Operations System Implementation Mentorship Process Improvement

Sr. System Analyst

TargetCW

May 2017 - Present (8 years 1 month)

Delivered infrastructure support and system analysis. Collaborated with cross-functional teams to resolve system-level issues. Responsibilities mirrored those of the Sr. Test Engineer role at USAA.

Infrastructure Support Systems Analysis Cross Functional Collaboration IT Operations System Implementation Mentorship

Associate Operations Manager / Infrastructure Technology Specialist

Cognizant Technology Solutions

Jul 2010 - Present (14 years 11 months)

Managed and mentored a team of Systems Analysts. Spearheaded automation of server, storage, and firewall releases. Led technology refresh projects and server migrations.

Team Management Mentorship Automation Technology Refresh Server Migration Nim Tivoli Disaster Recovery Performance Monitoring

Senior System Administrator

JPMorgan Chase

Mar 2007 - Present (18 years 3 months)

Administered heterogeneous environments and managed system upgrades. Installed and configured HMC, LPARs, and VIOS. Managed SAN environments and automated backup processes.

System Administration Heterogeneous Environments HMC Configuration LPAR Configuration VIOS Configuration

Audit Executive

C.F. Patel & Co.

Dec 2000 - Present (24 years 6 months)

Led implementation of Baan ERP for a manufacturing client. Ensured adherence to process standards and best practices. Conducted system testing and parallel runs.

BaaN ERP Processes Standardization

System Administrator

Elecon Engineering

Jan 1998 - Present (27 years 5 months)

Monitored and maintained Linux, Solaris, and IBM AIX servers. Installed and configured HMC, LPAR, and VIO Server. Performed patch management and upgrades.