Luis Ramos
@luisramos2
I resolve high-volume healthcare IT issues and support secure, reliable enterprise systems.
United StatesWhat I'm looking for
At NORDIC Consulting, I support clinical and administrative users in a high-volume healthcare service desk environment, resolving 500+ tickets monthly while maintaining 99% customer satisfaction. I troubleshoot hardware, software, network connectivity, and access issues using ServiceNow and Cherwell.
I've improved response times by 20%, trained 15+ team members on troubleshooting and cybersecurity awareness, and escalate incidents under established security procedures. My background also includes healthcare systems support, financial operations, computer builds, and a Bachelor of Science in Cybersecurity.
Experience
Work history, roles, and key accomplishments
IT Service Desk Agent
NORDIC Consulting
Mar 2020 - Present (6 years 6 months)
Provided technical support for enterprise healthcare systems in a high-volume IT service desk environment. Resolved 500+ tickets per month, maintained 99% customer satisfaction, and trained 15+ team members.
Dental Assistant / Insurance & Systems Support
Rodeo Dental & Orthodontics
Dec 2018 - Jul 2020 (1 year 7 months)
Supported clinic technology and resolved system-related issues. Managed electronic patient records using Open Dental and Dentrix, and improved workflow efficiency by 20%.
Accountant & Operations Support
Ramos Dump Truck Service
Jan 2012 - Oct 2018 (6 years 9 months)
Managed financial and operational records for 50+ clients. Generated reports using Excel and QuickBooks, and improved invoicing workflow reducing late payments by 38%.
Education
Degrees, certifications, and relevant coursework
CompTIA
Security+, Cybersecurity
Security+ certification in progress, expected completion in 2026.
CompTIA
CompTIA A+, Information Technology
CompTIA A+ certification in progress, expected completion in 2026.
Maryville University
Bachelor of Science, Cybersecurity
Bachelor of Science in Cybersecurity from Maryville University, completed in December 2024.
Houston Community College
Associate, Computer Systems Networking
Associate of Computer Systems Networking from Houston Community College, completed in December 2020.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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