Luis Pichardo

I’m a bilingual (English/Spanish) administrative and operations professional with 10+ years of experience supporting business operations, customer service, scheduling, data entry, recordkeeping, billing, inventory management, and documentation. I focus on maintaining accurate records, processing high volumes of data, and keeping day-to-day operations running smoothly.

Most recently, as a Senior Auto Glass Technician at Auto Glass Now, I managed customer appointments, scheduling, and service coordination while maintaining accurate customer records and service documentation. I processed billing information and updated customer data within company systems, resolved customer concerns, and helped sustain high customer satisfaction. I also trained new employees on operational procedures and customer service standards.

Previously, as the Owner/Manager/Auto Glass Technician at Mundo Vidrio, I managed daily operations for a successful auto glass business serving residential and commercial customers. I processed invoices, billing records, customer accounts, and operational documentation with a high level of accuracy, while maintaining financial records, inventory reports, customer databases, and scheduling calendars. I coordinated appointments, service requests, and technician schedules, using Microsoft Excel and the Office suite to track inventory, expenses, sales, and operational performance.

I’m recognized for strong attention to detail, accuracy, organization, and problem-solving skills. I bring proficiency in Microsoft Excel, Word, Outlook, Google Workspace, and database management systems—along with dependable communication and disciplined documentation—to support teams that value quality, speed, and accountability.