Shana P

I am a motivated and detail-oriented Administrative and Research Support Professional with over 4 years of experience in office coordination, research assistance, and customer service. My background includes managing operations that support teams of 5–10 professionals and servicing over 100 clients. I excel in multitasking, handling confidential information, and supporting educational and counseling initiatives.

During my recent role as a Research Intern at Ground Floor Collective, I supported a nationwide project focusing on the socioeconomic status of over 300 children and their educational outcomes. I managed and analyzed qualitative data from over 100 survey respondents while maintaining strict confidentiality. My efforts helped streamline data collection processes, reducing completion time by 25%, and I collaborated with a research team to meet all deliverables ahead of deadlines.

As a Volunteer Administrative Assistant at Auto Glass Express, I provided exceptional customer service to over 1,000 clients, achieving a 95% satisfaction rate. I trained and supervised new office assistants, improving team efficiency and reducing task duplication. My organizational skills were key in managing inventory and processing over 1,200 customer files accurately.