Open to opportunities

Luis Miguel Sastre Jorge

@luismiguelsastrejorg

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Product Owner specializing in digital payment solutions and integrations.

Spain

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What I'm looking for

I am seeking a role that fosters innovation in digital payments, encourages collaboration, and offers opportunities for professional growth.

As a Product Owner with extensive experience in digital payment solutions and cross-platform integrations, I have successfully led initiatives at Barceló Hotel Group, focusing on the development of internal payment and booking APIs. My leadership in implementing local acquiring in Morocco has been pivotal, resulting in a 7% improvement in payment authorization rates and a 5% increase in qualified leads. I thrive in agile environments, leveraging data-driven decision-making to enhance user experiences and optimize payment systems.

My professional journey includes managing SaaS platform migrations and defining payment strategies that significantly enhance operational efficiency. I have a proven track record in stakeholder collaboration and cross-functional team coordination, ensuring that business needs align with scalable technical solutions. My commitment to continuous improvement is reflected in my ability to track critical KPIs and drive strategic decisions that lead to measurable outcomes.

Experience

Work history, roles, and key accomplishments

Current

Product Owner

Current

Barceló Hotel Group

Dec 2022 - Present (2 years 5 months)

Leading digital payment solutions and cross-platform integrations, focusing on the development of internal payment and booking APIs. Successfully implemented local acquiring in Morocco, resulting in improved payment authorization rates and increased qualified leads. Skilled in agile methodologies and data-driven decision-making.

Agile Methodologies Datadog Jira

National Technical & Administrative Services Coordinator

K-tuin Sistemas Informáticos S.A.

May 2019 - Dec 2022 (3 years 7 months)

Managed technical support across national branches, ensuring customer satisfaction through complaint handling and multi-channel service. Oversaw invoice management and coordinated financing with banks. Launched new technical service departments and trained new employees.

Support Management Customer Service Complaint Handling Invoice Management

Technical Service Coordinator

MediaMarkt Iberia S.A.

Sep 2017 - May 2019 (1 year 8 months)

Managed staff and processes at the technical service point, ensuring customer satisfaction through effective support. Handled scheduling, complaints, and employee training while focusing on monthly KPIs.

Customer Support Scheduling KPIs

Assistant Account Manager

Grupo Oshop

Mar 2017 - Sep 2017 (6 months)

Managed large account portfolios, processing customer and supplier orders while ensuring client satisfaction through effective complaint handling and stock control. Worked towards monthly goals based on KPIs.

Complaint Handling KPIs Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Universidad de Nebrija

Advanced Vocational Training, Administration and Finance

Completed Advanced Vocational Training in Administration and Finance, focusing on the principles of administration, finance management, and operational efficiency.