Luis Mejia

I’m an Executive Assistant with strong intake and records experience, focused on making sure each client’s case moves forward smoothly. I’ve overseen the front-line desk by receiving all digital correspondence and directing it to the right departments.

In intake, I was first lined upon client’s case—asking proper questions about how the incident happened, the date of loss, passengers, time, personal injuries, location, and insurance. I bring a careful, client-first approach that helps ensure the right details are captured from the start.

As a Records Clerk, I collected all medical records and bills, organized them by updating costs, and tracked medical treatments through completion. I then called providers’ offices to obtain a final itemized bill via email or FAX, and saved it on the client’s case.

Beyond legal operations, I also worked as an Agent / Call the Car SME, coordinating medical transportation—scheduling appointments, checking insurance availability, seeking authorization, handling escalation calls, and producing metric reports. I’m also experienced in tech support and customer service, including troubleshooting, taking payments over the phone, and sending terms & conditions via email.