At CS SUPERIOR GROUP, I support ZevBit, an estimating SaaS platform for landscaping and construction businesses. I guide new clients through onboarding, platform setup, and workflow configuration so they can use its estimating, job costing, and project management features.
I manage client conversations through Intercom and create Help Center articles, SOPs, and process guides for onboarding and platform support. I also assist with QA testing by replicating reported bugs, documenting their behavior, and escalating findings.
At STARTEK TEGUCIGALPA, I led Tier-1 and Retail support operations for Comcast Xfinity Mobile as Operations Manager / Engagement Manager. I ran business reviews with vendor managers and Comcast stakeholders and implemented coaching routines after identifying performance gaps.
Earlier at STARTEK TEGUCIGALPA, I worked across customer experience, training, and operations roles, including developing coaching plans based on customer feedback to support NPS improvement. I bring experience in customer support and operations, and I'm currently developing hands-on SaaS Customer Success experience.
