James Minnix
@jamesminnix
I’m an Assistant Vice President leading fraud risk & controls, strengthening governance, internal controls, and operational resiliency.
United StatesWhat I'm looking for
I lead enterprise fraud risk and controls work supporting dispute operations, account security, investigations, and customer protection across commercial cards. I run Manager's Control Assessment (MCA) activities—risk identification, control evaluation, controls monitoring, issue remediation, and governance reporting.
My focus is improving operational effectiveness through operational risk assessments and control reviews that surface process vulnerabilities, control gaps, emerging fraud threats, and regulatory risks. I partner across Compliance, Legal, Technology, Operations, Analytics, and Business stakeholders to strengthen fraud prevention controls and governance frameworks.
I’m known for driving remediation and corrective action programs tied to control deficiencies, audit findings, operational issues, and regulatory requirements. I also build executive-level reporting with risk metrics, KPIs, and KRIs to support senior leadership decision-making.
Before this role, I supported operational risk management programs and strengthened governance, escalation procedures, and operational reporting frameworks. I also built and led a fraud investigations team (20–30 investigators), introduced a fraud application disputes function, and coached investigators on fraud detection, investigative techniques, quality assurance, and regulatory expectations.
Experience
Work history, roles, and key accomplishments
Led enterprise fraud risk and control activities for dispute, account security, investigations, and customer protection, executing MCA and operational risk/control reviews and reporting KPIs/KRIs to senior leadership.
Led enterprise fraud risk and controls work for commercial card dispute and fraud operations, executing Manager’s Control Assessments (MCA), performing operational risk assessments, and remediating control deficiencies and regulatory gaps.
Oversaw records management in Core Operations, performing business controls, legal hold attestations, annual inventories and record attestations, and managing corrective actions tied to retention and disposal requirements.
Supported enterprise operational risk management by analyzing fraud, compliance, operational, and control-related data, performing control effectiveness reviews and risk assessments, and managing issue remediation and corrective action plans.
Manager
Chick-fil-A
Sep 2023 - Jul 2024 (10 months)
Managed day-to-day restaurant operations and a team of 30 employees, leading workforce planning, performance management, customer experience initiatives, and KPI tracking through coaching and process improvements.
Introduced and supported a fraud application specialty credit bureau dispute function, supervising launch activities and managing fraud investigation workflows, reporting, audits, and dispute-related approvals.
Built and led a fraud investigations team of 20–30 investigators, managing fraud operations workflows and SLAs, conducting fraud trend and root-cause analysis, and producing executive reporting and investigator coaching.
Education
Degrees, certifications, and relevant coursework
Longwood University
Completed 30 credit hours toward a bachelor's degree and is currently in re-enrollment.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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