Luis Jeovanny Gonzalez
@luisjeovannygonzalez
I troubleshoot and monitor networks, LMR systems, endpoints, and enterprise IT support environments.
United StatesWhat I'm looking for
At ITTECH Direct, I remotely troubleshoot network and land mobile radio issues, monitor availability, utilization, throughput, and latency, and prepare TACCON LMR equipment for field deployment under government oversight.
I've supported users and IT environments at Qbase, Lee Hecht Harrison, United Data Technology, iStorage, Ellucian, Millennium Technology Services, Rasmussen College, and Hilton Orlando Hotel. My work includes help desk leadership, hardware and software troubleshooting, Windows and Mac support, Active Directory, Citrix, ticketing systems, equipment deployment, network refreshes, vendor coordination, and user support in English and Spanish.
Experience
Work history, roles, and key accomplishments
Systems Technologist
ITTECH Direct
Feb 2018 - Present (8 years 6 months)
Performed remote troubleshooting and monitored network performance. Researched and resolved LMR and network issues, staged TACCON equipment, and liaised with vendors.
Education
Degrees, certifications, and relevant coursework
Everest University
Associate of Science, Computer Information Science
Graduated with an Associate of Computer Information Science in June 2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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