Luis E López

Provided expert technical support for manuscript submissions via ticketing and real-time chat, helping users and administrators navigate ScholarOne workflows. Created user education that turned complex processes into clear, step-by-step guidance.

Delivered timely remote technical assistance to dental practices using proprietary practice management software. Served as Tier 1 first point of contact, escalating complex troubleshooting and managing cases through Salesforce for clear, solution-oriented outcomes.

Managed materials procurement and bill of materials analysis, generating purchase orders for textile production and new developments. Coordinated prototype development required for clients to support the release of new garment designs.

Planned, developed, and launched new products through a prototyping process for testing, change analysis, customer communication, and production release. Coordinated changes across current products and prepared PPAP documentation.

Handled engineering changes on molded components, including supplier feedback and support for product development and new launches. Conducted USCAR-2 and USCAR-15 lab testing and analyzed results to support decision-making.

Led engineering change management and supported product development, including labor time assignment and 2D drawing design for electrical harnesses. Managed bills of materials and documentation for product launches, supported quality audits, and contributed to cost-reduction initiatives.

Pursuing a Masters in Banking, Finance and Risks at EUDE European Business School.

Earned an Industrial Engineering degree with studies in manufacturing and processing, quality control, and methods engineering.

Completed an Erasmus exchange at the University of Oviedo in Industrial and Communication Engineering (Industrial Engineering).