Luis Cuesta

I’m an Assistant Project Manager with 3+ years across BPO and logistics, and I’m actively transitioning into full project management. I bring a proven track record in operational oversight, customer solutions supervision, and keeping complex workstreams moving with clear communication.

In my current role as Assistant Project Manager, I handle 35–50 projects per day by requesting information, making timely follow-ups, and tracking progress to keep projects separated and organized. I also support multiple project managers and a junior project manager at once, while scheduling and tracking shipment deliveries from pickup through delivery.

Previously, I coordinated and tracked shipments of 250+ products per month, managed high-volume paperwork, and collaborated to resolve invoicing and shipping issues. Earlier in my career, as a Technical Support Supervisor, I resolved 5–10 daily customer escalations, led teams of 15 with coaching and training, and built new Excel-based performance metrics that improved productivity and efficiency.