Luisa Florez
@luisaflorez
Organized bilingual administrative professional with 4+ years supporting fast-paced teams.
ColombiaWhat I'm looking for
I am a disciplined, quick-learning administrative and recruitment assistant with over four years of experience supporting high-volume, fast-paced operations. I excel at calendar and schedule management, multitasking across competing priorities, maintaining accurate records in ATS and Airtable, and drafting professional client-facing communications.
I bring hands-on experience coordinating interview logistics, tracking hiring pipelines (Manatal), and producing operational metrics and quality insights. I am committed to driving efficiency through strong organization, bilingual communication, and proficiency with tools like G-Suite, Notion, ClickUp and Slack.
Experience
Work history, roles, and key accomplishments
Recruitment Assistant
Sagan
Jun 2024 - Oct 2025 (1 year 4 months)
Managed an average of 16 open positions, coordinated interview logistics and calendars, and maintained ATS and Airtable records to improve recruiter efficiency and stakeholder visibility.
TEProvided bilingual technical and billing support via chat, handling up to three simultaneous chats while troubleshooting issues and maintaining service quality.
TEManaged daily metrics and reporting, analyzed negative surveys and agent interactions, and led meetings to address performance issues and improve quality standards.
TEProvided phone-based technical support for iOS and watchOS devices, improving customer satisfaction through effective troubleshooting and English-language communication.
Au Pair
Au Pair in America - Trotamundos
Mar 2016 - Mar 2018 (2 years)
Managed daily childcare routines, prepared meals, coordinated schedules and school transport, and ensured children's safety and punctuality over a two-year placement.
Education
Degrees, certifications, and relevant coursework
CUN (Corporación Universitaria Nacional)
Professional, Hotel and Tourism Management
Completed Professional in Hotel and Tourism Management with studies focused on administrative processes in the tourism sector including hotels, travel agencies, and restaurants.
SASENA (Servicio Nacional de Aprendizaje)
Diploma, Human Talent Recruitment
Completed a diploma in Human Talent Recruitment through Social Media focused on strategies and tools for talent acquisition via digital platforms.
CUN (Corporación Universitaria Nacional)
Diploma, Human Talent Management
Completed a diploma in Human Talent Management covering processes and procedures for recruitment and contracting.
CUN (Corporación Universitaria Nacional)
Technology, Tourism and Hotel Management
Completed Technology in Tourism and Hotel Companies Management studies focused on administrative processes for tourism-related businesses.
CUN (Corporación Universitaria Nacional)
Professional Technician, Tourism and Hotel Services
Completed Professional Technician program in Tourism and Hotel Services covering operational processes for hotels, travel agencies, and restaurants.
HCHoward Community College
Continuing Education, English as a Second Language
2017 - 2017
Completed English as a Second Language coursework (levels 4A–4B) focused on advanced interactive English skills.
ACAnne Arundel Community College
Continuing Education, English
2016 - 2016
Completed Interactive English for Advanced Students coursework (1A–1B) to develop advanced English communication skills.
Colegio Departamental Mixto Antonio Ricaurte I.E.D
High School Degree, General Secondary Education
Obtained High School Degree with completion in December 2014.
Availability
Location
ColombiaAuthorized to work in
Job categories
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