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luigi leoncio

@luigileoncio

Customer Service and Sales Support specialist delivering accurate orders, supplier coordination, and client-ready promotional product proposals.

Philippines

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What I'm looking for

I’m looking for a customer-focused role where I can support promotional sales end-to-end—managing orders, coordinating suppliers and production timelines, and ensuring accurate invoices and timely fulfillment using CommonSKU and QuickBooks.

I’m a Sales Support and Customer Service professional with experience supporting U.S.-based promotional marketing companies. I focus on order management, supplier coordination, and clear client communication—preparing promotional product proposals, presentations, and production-ready support from start to finish.

In my recent roles, I helped drive growth by building a remote support team and executing a monthly outreach campaign to 3,500+ clients, while also ensuring smooth order fulfillment and customer satisfaction. I’m detail-oriented and organized, with a track record of 100% compliance with strict client In-Hand Dates (IHD), plus reliable invoice processing, PDF uploads, data entry, and operational record keeping using tools like CommonSKU, AIM Smarter, Syncore, Sage, and QuickBooks.

Experience

Work history, roles, and key accomplishments

Promotional Sales Assistant

Fully Promoted

Sep 2025 - May 2026 (8 months)

Supported promotional sales with client proposals and product presentations while coordinating with suppliers on production timelines, inventory, and order updates. Drove growth through a remote support team and a monthly outreach campaign to 3,500+ clients, managing multi-item quotes and order fulfillment.

Customer Service Representative

Union Bug United

Sep 2023 - Sep 2025 (2 years)

Handled customer service for promotional product orders, coordinating production schedules with suppliers and providing order updates and issue resolution. Processed invoices, uploaded PDF documents, maintained financial records, and performed data entry to support timely order completion with strict IHD compliance.

Customer Service Order Management Supplier Coordination Production Coordination Invoice Processing Financial Records Management Data Entry Document Management Compliance Management Client Communication CommonSku AIM Smarter ESP Syncore Quickbooks Microsoft 365 Microsoft Teams

Promotional Sales Assistant

Delegate CX

Jul 2022 - Jul 2023 (1 year)

Created client proposals and product presentations for promotional campaigns and supported day-to-day account operations. Coordinated with suppliers for product sourcing and production timelines, and managed sample requests, inventory checks, and order entry.

Client Communication Product Presentations Sales Coordination Supplier Coordination Order Entry Product Samples Ordering Inventory Checking Account Management CommonSku AIM Smarter ESP Syncore Quickbooks Microsoft 365 Microsoft Teams

Sales and Marketing Staff

Tier 5 Olongapo City

Mar 2017 - Jun 2022 (5 years 3 months)

Provided sales and service support by assisting customers with selecting technology products based on needs and budget and building strong customer relationships. Supported marketing initiatives, contributed to monthly sales goals, and improved overall team performance through product recommendations.

Sales Support Product Recommendations Client Communication Sales Coordination