Open to opportunities

Luigi Di Pede

@luigidipede

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Workforce Management specialist driving forecasting, scheduling, and performance.

Spain

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What I'm looking for

I seek roles focused on forecasting, scheduling, and real-time WFM where I can optimize staffing, use KPI-driven analysis, and train teams—open to hybrid or remote positions with immediate start.

I am a Workforce Management Specialist with over 5 years of experience working in international environments, focused on workforce planning, demand forecasting, and shift scheduling.

I have a proven record optimizing staffing levels, monitoring performance through KPIs, and ensuring regulatory compliance to support business objectives and improve productivity.

My technical toolkit includes Injixo, Genesys, Salesforce, Meta4, and advanced Excel; I pair these with strong analytical thinking and data-driven reporting to deliver operational improvements.

I also bring experience training teams and managing real-time operations in fast-paced settings, and I am open to hybrid or remote roles with immediate availability.

Experience

Work history, roles, and key accomplishments

Workforce Management Specialist

CPM International

Jan 2020 - Jan 2025 (5 years)

Managed workforce planning, demand forecasting, shift scheduling and real-time operations to optimize staffing and ensure regulatory compliance, improving productivity and KPI performance across international teams.

Workforce Planning Shift Scheduling KPIs Injixo Genesys Excel