Open to opportunities

Giovanni Cirella

@giovannicirella

Message

I lead multilingual teams and optimize real-time operations.

Spain

Message

What I'm looking for

I'm looking to work in a multinational environment based in South Korea, where I can align my personal and work preferences while contributing to a multilingual team through strong communication, collaboration, and team leadership.

I'm a Real Time Analyst at Teleperformance in Barcelona, building on five years of leading teams of 20+ international agents.

At Teleperformance, I coached agents, managed workloads and KPIs, delegated under tight deadlines, and fostered a can-do, quality-driven environment. I focus on helping average performers become top performers while maintaining clear communication across multilingual teams.

Previously, at Burger King, I managed schedules, daily tasks, and on-time delivery operations for teams of 5–10 people. My background also includes chemistry education and experience across office, factory, delivery, and team leadership environments.

Experience

Work history, roles, and key accomplishments

Current

Real Time Analyst

Current

Teleperformance

Feb 2025 - Present (1 year 6 months)

Analyzing real-time data to optimize workforce management and ensure service levels are met.

Reliability Team Management Easily Adaptable Analytical Skills Multitasking Team Leadership Attention To Detail

Team Leader

Teleperformance

Feb 2020 - Feb 2025 (5 years)

- Currently leading a team formed by 20+ international agents.
- Promoting can-do work environment, coaching the agents to bring out their best. Problem solving.
- Delegating and working with tight deadlines
- Managing the team towards the achievement of the KPI's
- Quality-driven, always pointing to the excellence. Motivated and healthy team will perform efficiently effortlessly
- Motivating ave

Customer Satisfaction People Management Reliability Coaching Negotiation KPIs Operations Management Team Management Easily Adaptable Leadership Analytical Skills Written Communication Management Multitasking Team Leadership Problem Solving Skilled Multi Tasker Project Management Attention To Detail

Delivery Manager

Burger King

Nov 2017 - Nov 2019 (2 years)

I was in charge of a team of 5-10 people, managing their weekly schedules and daily tasks.
During the shift had to make sure that all deliveries went out on time and with the right contents to avoid any possible issue for the customers.

Customer Satisfaction Reliability Team Leadership Customer Support Attention To Detail