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Luicel Gabriela

@luicelgabriela

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Legal assistant at KellyLaw Offices using Clio to organize case information and support personal injury claims.

Venezuela

Message

At KellyLaw Offices, I use Clio to organize case information and support personal injury claims. I screen prospective cases, help gather information for initial insurance contact, and follow up with medical providers.

I keep clients updated on their cases and respond to their questions by phone, SMS, and email. I also record daily case-related activity to keep files current.

At Omni Remote, I manage leads in Go High Level and contact warm prospects about home services. I coordinate calendars, visits, and inspections.

Earlier, at Ridewell Transit, I used CTS Software/Trip Master to support transportation logistics. My experience also includes freelance translation and audio transcription, supported by a Bachelor of Modern Languages and an EF SET English Certificate (C1 Advanced).

Experience

Work history, roles, and key accomplishments

Current

Legal Assistant

Current

KellyLaw Offices

Dec 2025 - Present (10 months)

• Use Clio CRM to ensure all relevant information is organized and accessible.
• Intake/Screening:
Evaluate the viability of personal injury cases, guide prospects, and provide them with information about the legal process.
• Case Setup:
Obtain the necessary information to make initial contact with the insurance companies of both parties and begin the claims process.
• Treatment and Invest

Current

Call Center Operator - Appointment Setter

Current

Omni Remote

Aug 2025 - Present (1 year 2 months)

• Manage leads focused on roof repair services, water purification systems, air conditioning, ADU, and Efficiencies.
• Use Go High Level CRM to manage lead interactions and ensure follow-up.
• Outbound/Inbound Calls: Contact warm leads, presenting a friendly offer and highlighting free inspections.
• Manage scheduling and calendars to coordinate visits and inspections.

Freelance Translator

Freelance

Sep 2019 - Mar 2026 (6 years 6 months)

Worked as Freelance Translator at Freelance.

Call Center Representative

Ridewell Transit

Mar 2025 - Aug 2025 (5 months)

• Use CTS Software/Trip Master for routing and logistics management.
• Support clients, drivers, insurance companies, and medical providers through phone communication.
• Schedule transportation logistics.
• Assist customers and solve operational problems.

Traductor

Higashi Enterprises

Aug 2022 - Jan 2023 (5 months)

• Transcribe audios to make content evaluation easier.
•Ensure consistency and fidelity of translated content.
•Meet established delivery times and quality standards.