At OG Cannabis Cafe, I helped open the first legal cannabis consumption lounge in the United States. I created compliance standards and SOPs, wrote a staff and guest knowledge base, and used Metrc California to control inventory and keep product loss and variance under 3%.
At Sip & Sonder, I trained a team of 10 baristas and introduced operational procedures that supported a 95% customer satisfaction rating. I also developed a premium coffee bean line and seasonal tasting menu, contributing to retail revenue growth and attracting additional patrons.
At Bar Monette, I curated wine pairings that raised customer satisfaction scores by 30% and trained the front-of-house team in sommelier techniques. I'm currently a self-employed Hospitality Consultant, conducting operational audits and improving client processes and retention strategies.

