At Lifted Global, I provide remote technical support to customers using web and cloud applications. I investigate application and integration issues through browser network traces, API responses, and logs, then write actionable reports for engineering teams.
At Egbin Power PLC, I provided second-level support across web, desktop, and mobile environments. I identified recurring user issues and recommended usability improvements while updating internal user guides.
At Tek Experts, I mentored support engineers in troubleshooting and queue management, partnered with product groups on escalations, and managed high-priority support queues. At Folly-Yem Systems Ltd, I performed API testing and software integration reviews and supported users navigating web platforms.
