For a US-based client, I worked remotely as a Medical Virtual Assistant, scheduling and confirming patient appointments and keeping the calendar current. I also collected patient intake information and entered it into the client’s records.
I handled patient calls, emails, and messages using digital communication and CRM tools. I tracked open follow-ups and noted the next step and who owned it.
I handled Protected Health Information under HIPAA rules, using only the minimum information each task needed. Earlier, at ICEA LION Insurance Company and Tishel Microfinance Company, I supported clients with product inquiries, documentation, and follow-up.
