At Pathway Financial, I managed outbound customer conversations, qualified leads, and explained financial product options in terms relevant to customer needs.
At Medessy Enterprises Limited, I coordinated client requests across departments and maintained records of interactions, complaints, resolutions, and follow-ups. I also prepared client support reports and developed customer service procedures to improve response efficiency and support retention.
At Digital Square Ltd, I generated and qualified sales leads through calls, emails, referrals, and digital marketing. I presented products and services, addressed customer questions, and followed up to support client relationships.
