Lucia Urh

Hello! My name is Lucia, and I am a dedicated professional with a background in management and customer service. I hold a bachelor's degree from Moscow University of Social Aviation and have extensive experience in managing customer relations and building effective teams. My journey began at Pelican-Auto, where I honed my skills in customer service, ensuring every complaint was addressed with care and attention. This role taught me the importance of empathy and effective communication in fostering customer satisfaction.

As I progressed to a managerial position at ASAP, I took on the challenge of building the customer service department from the ground up. I implemented quality control measures and developed processes that improved efficiency and customer satisfaction. My experience traveling and teaching in Asia further enriched my professional journey, leading me to co-found an online English school, AppleBee, which serves students across multiple countries. I am passionate about creating joyful learning experiences for children and am committed to continuous personal and professional growth.