At LG Energy Solution Vertech, I developed and launched an AI-powered documentation support bot associated with a 30% reduction in customer support tickets. I verified its AI-generated responses against technical source material and coordinated documentation updates for software expansions and releases.
I also led documentation platform onboarding and content migration, established styling and tooling standards, and mentored writers. At Broadcom, I developed a customer-facing documentation portal for CarbonBlack; at VMware Inc, I created and maintained API and developer documentation across software products.
