At Guardian Litigation Group, I negotiate with clients about accounts, payments, and settlements while providing customer service to U.S.-based clients.
I analyze accounts and payment histories in Excel, process refunds and billing adjustments, and update account records. I also resolve billing and service inquiries and work with internal teams on accurate account management.
At Airbnb, I handled traveler inquiries, reservations, rebooking assistance, and billing support. I also used Microsoft Excel to develop inventory tracking spreadsheets and supported 13 staff members.
Earlier, I worked as a dispatcher and customer service freelancer for Omni Solutions, supporting Call4health with appointment scheduling and patient follow-up. At Alorica (DirecTV Sales), I handled billing, sales, retention, and customer account issues.
