Open to opportunities

Lucas User

@lucasuser14

Message

I acquire customers and grow sales through CRM-driven service and prospecting.

Brazil

Message

What I'm looking for

I'm looking for a sales or customer-focused role where I can acquire customers, manage relationships, use CRM tools, solve problems, and receive coaching for continuous improvement.

I'm currently driving in-store customer service and new customer acquisition at Havan S.A., using the internal Havan Leads app and external communication to expand the customer portfolio.

Over the last eight months, I've been a top sales performer across products, services, and warranties. I also close sales and process payments through the department's cash register.

Previously at Claro S.A. (América Móvil), I made daily cold and prospecting calls, managed the sales pipeline and customer license database, and educated customers on products and services.

At Mercado Libre, Inc., I handled up to 50 calls per day and resolved 93% of technical support tickets on the first call, approaching customer complaints with empathy and patience.

Experience

Work history, roles, and key accomplishments

Current

Appliance & Services Salesperson

Current

Havan S.A

Jan 2024 - Present (2 years 8 months)

Provides in-person customer service and acquires new customers through the Havan Leads internal app. Maintains and expands customer portfolio through external communication, achieving top sales performance across products, services, and warranties.

Sales Customer Service CRM SAP Portfolio Management

Sales Development Representative

Claro S.A

Jan 2017 - Dec 2020 (3 years 11 months)

Made daily cold and prospecting calls to meet targets, managed the sales pipeline, and maintained customer license database. Educated customers on products and services to ensure renewals and revenue realization.

Cold Calling Prospecting Sales Pipeline Management Customer Education CRM

Desktop Customer Service

Mercado Libre, Inc.

Jan 2015 - Dec 2017 (2 years 11 months)

Handled up to 50 calls per day, resolving 93% of technical support tickets on first call. Managed customer complaints with empathy and patience, enhancing overall client satisfaction.

Customer Service Technical Support Problem Solving